The print size is incorrect?

1)Check that the set Character height is correct;

2)Check that the distance from the printhead to the product is correct. Character height increases as the printhead moves further from the product;

3)Check that the correct font is selected in the message;

4)If the message width appears stretched, decrease the Width value set in the Message Parameters menu;

5)If the message width appears compressed, increase the Width value set in the Message Parameters menu.